Shipping policy

Shipping and Payment Information

 

Thank you for choosing our online store for your shipping and tracking needs. We strive to provide a seamless and reliable experience for all our customers. Below, you will find important information about our shipping and payment operations to ensure a smooth process from order placement to delivery.

Order Processing and Delivery Times:

Days when packages are delivered: Monday–Friday

Order preparation time: 1-2 days

Days when we pack orders: Every day including weekends

We pack orders received past this time on the next day: 16:00h ( 4 pm) EET

 

Once your order is placed and payment is confirmed, our dedicated team begins processing your order. Processing times may vary depending on the availability of the product and current order volume. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your package. You can track the progress of your shipment through our website. Delivery times will depend on the shipping method chosen and the destination.

NOTE: We are not responsible for shipping carrier delays.

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International Shipping Policy

Shipping Options:

Our warehouse is located Sofia, Bulgaria and we offer shipping to all European countries (Russia and Ukraine excluded) and local shipping options to cater to customers. Whether you're located within your country or abroad, we have you covered. Our aim is to bring our products to your doorstep, no matter where you are. We use NL post and carrier DHL as direct shipping solutions.

Supported Shipping Zones:

We have expanded our shipping network to cover a wide range of countries and regions. Currently we deliver to all European countries ( Russia and Ukraine excluded ) to ensure that we can reach customers in Europe. During the checkout process, you will be able to select your country of residence to check if we deliver to your location

Shipping Costs: 

Our shipping options cater to your needs with both Economy and Express shipping services available. Please note that shipping taxes are applicable and vary depending on the destination of your order. This means that the final cost for shipping will be determined based on where your items are being delivered on the checkout page. 

With our Economy shipping option, you can expect reliable delivery at a more cost-effective rate, while our Express shipping ensures your items reach you swiftly for when time is of the essence.

We strive to provide you with a seamless shopping experience from start to finish, including a hassle-free shipping process. Simply select your preferred shipping method at checkout, and let us take care of the rest. Shop with us today and experience the convenience of online shopping with tailored shipping options to suit your needs.

 

On orders above 99.99 euro you will get free shipping. To provide transparency, we calculate shipping costs at the checkout based on these factors. You will be able to review the shipping costs before finalizing your order.

Shipping Options

Estimated delivery time

Shipping cost

Local delivery in Bulgaria (BOX NOW)

Next day delivery

1.99 euro

Europa Economy

4-7 days

11.99 euro 

Europa Express (up to 3kg)

2-3 Day 

11.99 euro

Oversea Economy

Oversea Express

10-14 days

3-4 days

14,99 euro

39.99 euro

NOTE: We are not responsible for shipping carrier delays.

Legal information

Import taxes and duties, if applicable, are the customer's responsibility. These charges are not included in the shipping fees and will be collected by the customs authorities of the destination country. It is important for customers to be aware of and prepared for any additional fees that may be incurred upon delivery.

Returns, Exchanges, Damages, and Lost Packages:

We understand that sometimes returns, exchanges, damages, or lost packages can occur during the shipping process. In such cases, please refer to our comprehensive returns and exchanges policy, which outlines the steps to follow and the eligibility criteria for returns and exchanges. If you receive a damaged package or experience any issues with a lost shipment, please contact our customer support team immediately for assistance.

Returns Due to Incorrect Address:

If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the cost of reshipping the order.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier for assistance.

Payment information

Payment Options:

At our online shop, we offer Stripe as the preferred payment method for your shopping convenience. Stripe is a trusted and secure payment gateway that allows you to make purchases with ease and peace of mind. With Stripe, you can securely enter your payment details, including credit card information, and complete your transaction seamlessly. Stripe's advanced security measures ensure that your sensitive information is encrypted and protected against unauthorized access. Enjoy a hassle-free shopping experience with the confidence that your payment is processed securely through Stripe, a trusted and reliable payment solution. During checkout, you can choose from the available payment methods, including credit/debit cards, and other secure online payment gateways. Rest assured that all payments are processed securely to safeguard your financial information.

Payment Requirements and Instructions: 

To ensure a smooth payment process, please ensure that the billing information provided matches the details associated with your chosen payment method. If any discrepancies arise, it may result in a delay in order processing. Please follow the instructions provided during checkout to complete your payment successfully.

Contact Information:

If you have any questions, concerns, or require further assistance regarding our shipping and payment operations, our customer support team is here to help. You can reach us through our contact page or by using the provided contact information. Our dedicated team will promptly address your inquiries and provide the necessary support.

We appreciate your trust in our online store and strive to offer you a hassle-free shopping experience from start to finish. Thank you for choosing us as your shipping and tracking partner.

This shipping policy is subject to change without prior notice. Please review our shipping policy before making a purchase to stay updated on our shipping procedures.